FAQ

Warm Fitness always aims to help, so we’ve provided answers to our customers’ most frequently asked questions.

What are your heated vests made of?

Our heated vests are constructed with layers of polyester and polyamide. These materials give each vest a thin, lightweight body that’s resistant to both wind and water.

How are they operated?

Our heated vests have an easily accessible button on the chest that controls its heat. Just turn on the connect the heating element to the battery, press power, then press the chest button for 3 seconds to activate your vest temperature to a low, medium, or high heat setting.

How do I clean my vest?

Our heated vests are easy to clean. Simply remove the battery and wash it by hand. Be sure to avoid bleaching and ironing.

How are your heated vests powered?

Each vest is powered by a 5,000 mAh, 5V, 2A battery.

Can I use my own battery to power a vest?

Yes, you can use your own battery with the correct specifications.

How long does one full battery charge last?

Two hours of high heat, four hours of medium heat, and six to eight hours of low heat.

What is your return policy?

As a part of our Quality Guarantee, you can return your vest within 30 days of your initial purchase – no questions asked. We will require you to pay the return shipping.

Do you accept exchanges?

Yes. If you are unsatisfied with your product, you can exchange it for a new one within 30 days of your initial purchase. We will require you to pay the return shipping, but exchange shipping is on us.

Will my payment be secure?

All of the payments we receive are facilitated by a third-party processor, meaning that your transactions will always be secure.

Where do you ship your vests from?

All of our products ship from the United States, resulting in 2-day average shipping times.

Do you ship internationally?

We may be able to accommodate international requests. Contact us for further guidance.

How can I contact a member of your customer service team?

To contact our customer service, e-mail us at sales@warmfitness.com.

What are your mailing and shipping addresses?

Mailing address: P.O. Box 141003, Grand Rapids, MI 49514

Shipping address: 2498 Kinnrow Ave NW, Grand Rapids, MI 49534.